At Elivena (www.elivena.com), we are committed to preserving the privacy interests of our customers. We have established the following Privacy Policy to outline the principles we follow in handling personal customer information collected on www.elivena.com.

In order to create and maintain a customer account and to place orders for products or services on our website or by telephone and facsimile numbers, it is necessary for Elivena.com to collect detailed personal information from customers, and to obtain consent to disclose such information to other service providers and health professionals to facilitate customer requests for products and/or services. The collection and administration of this information are detailed below:

Principle 1 – Accountability

Elivena.com is responsible for maintaining and protecting personal information under its control. We monitor our policies and personal information safeguards on an ongoing basis.

Principle 2 – Identifying Purposes

Elivena.com collects customer personal information such as names, addresses, emails, phone numbers, and fax numbers for account registration. In order to provide requested products and/or services, fulfill customer orders, and process payments, additional information will be collected (i.e., billing information) in connection with the use of our website technologies, such as cookies, tags, and scripts used by Elivena.com and our partners, marketing partners, affiliates, and/or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ behavior when browsing our website, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on both an individual and an aggregated basis.

We use cookies for our shopping cart and to remember users’ settings. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamps, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you to improve the services we offer you.

Principle 3 – Consent

Elivena.com collects, uses, and discloses customer personal information only with the knowledge and consent of customers.

Please note that Elivena.com may collect, use, or disclose personal information without knowledge or consent in exceptional circumstances or to address legal matters, for example, if there is an emergency where the life, health, or security of the customer is threatened, or where required to do so by applicable law.

If Elivena.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Elivena.com does not store this information.

This website may contain links to other sites that are not owned or controlled by Elivena.com. Please be aware that Elivena.com is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each website that collects personal information.

This privacy statement applies only to information collected by this website.

This website includes Social Media Features, such as the Facebook button. These Features may collect your IP address, track which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or directly on our site. Your interactions with these Features are governed by the privacy policy of the company that provides them.

Principle 4 – Limiting Collection

Elivena.com shall collect only the personal information that is necessary to process customer orders, including all information required by third-party service providers (i.e., shipping and credit card companies) to fulfill and process orders. These companies are authorized to use your personal information only as necessary to provide these services to us. Health professionals may also require personal information to assist in fulfilling your prescriptions.

Principle 5 – Limiting Use, Disclosure, and Retention

Elivena.com shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the customer, as otherwise outlined in this Privacy Policy, or as required by law. If you wish to cancel your account or request that we no longer use your information to provide you with services, contact us at contact@elivena.com. Customer personal information will be retained as necessary to fulfill the purposes for which it was collected, to best serve customer health needs, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Principle 6 – Accuracy

Personal information maintained by Elivena.com shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is used. Elivena.com shall confirm all personal information collected from customers each time goods and/or services are requested.

Principle 7 – Security Safeguards

Given the sensitive nature of the personal information collected, Elivena.com shall employ generally accepted security safeguards appropriate to the sensitivity of the information and shall take steps to protect personal information against loss or theft, unauthorized access, disclosure, copying, use, or modification. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure; therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at contact@elivena.com.

Principle 8 – Openness

Elivena personnel are available to answer questions and provide information concerning its policies and practices that apply to the management of personal information.

Principle 9 – Customer Access

Upon request, Elivena.com will inform a customer of the existence, use, and disclosure of his/her personal information and grant access to such information as appropriate. If your personal information changes, or if you no longer desire our services, you may correct, update, amend, delete/remove, request to have it removed from a public forum, directory, or testimonial on our site, or deactivate it by making the change on our member information page or by emailing our Customer Support at contact@elivena.com.

Principle 10 – Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Principle 11 – Customer Service Inquiries and Complaints

Customer satisfaction is of utmost importance to Elivena.com. Any inquiries or complaints concerning our privacy practices may be directed to contact@elivena.com.

Contact Information

You can contact us regarding this Privacy Policy by writing to or emailing us at the address below:

Phone: +1 877-848-9272
Email: contact@elivena.com